I have a leak also and have found a solution. I clean gently and apply a barrier, Burts Bees diaper ointment is my favorite. Then I unroll an organic cotton ball, tear off about 1 inch and streach it out so it is roughly square, put that over my rectum. When things are bad I will add 2 squares of TP over that. Pads are a last ditch solution as the plastic keeps the skin from breathing and causes more problems. There are cotton covered pads in the health food stores that do not use plastic but some other substance for moisture protection. Hope this helps. Visiting nurses may have an expert that has some ideas too.View Thread
There is an organization that lists ostomy support groups by state. UOAA United Ostomy Associations of America.
If you are having trouble that needs fixing today ( appliance won't stay in place, bad burns, etc) Visiting Nurses can send out someone who is well versed and she will often have the solution to your problem with her. They have helped me a couple of times when my problem trapped me in the house.