We are thrilled to share with you some changes that have been made to WebMD Health Exchange due to some of the wonderful feedback you all have given us.
First of all, you’ll notice that we’ve changed the top of the What’s Happening Now page so that See All Discussions, Tips, and Resources are right at your fingertips. These links will take you to our index pages, which read much more like our old message boards. We’ve also made our posting button at the top larger, and it drops down so you can choose which type of content you want to post.
You’ll also notice that we’ve added some more spacing to the posts themselves, making them less bunched up and easier to read. AND, we’ve increased the posts per page from 15 to 30.
Along with that, you’ll see that now when you respond to another member’s post, it will say Member_1 replied to Member_2’s response. If you click on the word “response” you’ll be taken back to the original post you responded to so that you can continue reading the thread from there.
When we launched, the option to add a member story on the WebMD Moderated Exchanges was left off. That has been added back in, and you can begin crafting your stories now!
You should also begin to notice that it isn’t taking quite as long for your messages to show up. The problem has not gone away completely. Our tech folks are still working on a final fix. However, you should only have to wait 60 seconds or less to see your post appear on the What’s Happening Now feed. If you’re posting from the See All Discussions or any other index page, your post should show up immediately.
We also fixed a defect that was frustrating many of our members. After you joined an Exchange, created your member story, and then voted on a poll you would often be unjoined from the Exchange and your member story would disappear. This issue has been resolved, and you should now remain joined to the Exchange after voting on a poll.
We hope you enjoy these changes. You’ve given us some great feedback. We’re listening, and these are just the first of the fixes and additions to come. Our tech team is already working on several more changes based on your suggestions and comments.
Please keep writing to let us know what you like, what you don’t, and share your suggestions for the future.
Yours in Health, The WebMD Health Exchange StaffView Thread
I'll start by saying that I know everyone would like the old boards back, but they are no longer available. And honestly, they were not working well anymore, which was why we needed to implement something new.
We want to make the reading and interacting on the new forums less confusing, and in order to do that we need you to tell us exactly what you find the hardest to do. Give us as many concrete details as you can.
Is it hard to read because your board/conversations move too fast?
Is it because the What's Happening Now feed only shows what's new?
Is it because you can only see 15 posts at a time on the What's Happening Now page?
Is the page too cluttered?
Tell us exactly what makes it hard or confusing and how you'd like it to behave.
We will pass all of your comments and suggestions along to our engineering and management teams and keep you informed about what changes are coming.View Thread
I can assure you that we are passing along all of your feedback, and our engineering team is already making some changes and planning others.
Sometimes it is hard to gauge what will work out and what won't until you get the product out there and get the opinions of your members who use it on a daily basis.
I know it is frustrating at the moment, but I hope you'll stick with us while we iron out the wrinkles.
Some frustration seems to be following the What's Happening Now content on the main exchange page. We do have an alternative you can use until other changes are made. Go to the left navigation bar and click on See All Discussions, See All Tips, or See All Resources. Those pages will read a lot like your boards used to.
I invite you to email your thoughts to our team directly at ExchangeManagement@webmd.net . Include every detail of what you do not like and even tell us what you DO like and would like to see more of.View Thread
Thank you for bringing this over here, it's got some great info in there! There are and will be changes coming, and although we already have a member that is an administrator, we can always use more members to create the great exchange this can and will be! Please don't forget to write to email@example.com if you are at all interested. We can explain what's involved. View Thread
Hiya QTpie! If all else fails, please feel free to write to firstname.lastname@example.org but please be very patient waiting for a response, I know they are very busy! I hope that helps and I'm sorry for any inconvenience!View Thread
Hiya! Don't feel stupid at all, we will all adjust to these changes. Lots better about this, but I really do understand about change, it's never fun or easy.! Who's going to be the first to start a poll? Should we try?View Thread