We are thrilled to share with you some changes that have been made to WebMD Health Exchange due to some of the wonderful feedback you all have given us.
First of all, you’ll notice that we’ve changed the top of the What’s Happening Now page so that See All Discussions, Tips, and Resources are right at your fingertips. These links will take you to our index pages, which read much more like our old message boards. We’ve also made our posting button at the top larger, and it drops down so you can choose which type of content you want to post.
You’ll also notice that we’ve added some more spacing to the posts themselves, making them less bunched up and easier to read.
AND, we’ve increased the posts per page from 15 to 30.
Along with that, you’ll see that now when you respond to another member’s post, it will say Member_1 replied to Member_2’s response. If you click on the word “response” you’ll be taken back to the original post you responded to so that you can continue reading the thread from there.
When we launched, the option to add a member story on the WebMD Moderated Exchanges was left off. That has been added back in, and you can begin crafting your stories now!
You should also begin to notice that it isn’t taking quite as long for your messages to show up. The problem has not gone away completely. Our tech folks are still working on a final fix. However, you should only have to wait 60 seconds or less to see your post appear on the What’s Happening Now feed. If you’re posting from the See All Discussions or any other index page, your post should show up immediately.
We also fixed a defect that was frustrating many of our members. After you joined an Exchange, created your member story, and then voted on a poll you would often be unjoined from the Exchange and your member story would disappear. This issue has been resolved, and you should now remain joined to the Exchange after voting on a poll.
We hope you enjoy these changes. You’ve given us some great feedback. We’re listening, and these are just the first of the fixes and additions to come. Our tech team is already working on several more changes based on your suggestions and comments.
Please keep writing to let us know what you like, what you don’t, and share your suggestions for the future.
Yours in Health, The WebMD Health Exchange StaffView Thread
I'll start by saying that I know everyone would like the old boards back, but they are no longer available. And honestly, they were not working well anymore, which was why we needed to implement something new.
We want to make the reading and interacting on the new forums less confusing, and in order to do that we need you to tell us exactly what you find the hardest to do. Give us as many concrete details as you can.
Is it hard to read because your board/conversations move too fast?
Is it because the What's Happening Now feed only shows what's new?
Is it because you can only see 15 posts at a time on the What's Happening Now page?
Is the page too cluttered?
Tell us exactly what makes it hard or confusing and how you'd like it to behave.
We will pass all of your comments and suggestions along to our engineering and management teams and keep you informed about what changes are coming.
We have more experts, we have polls, we have tips, resources and the ability to vote on any of them, and many more new features. Which of our new features are you looking forward to the most?View Thread
Welcome to your new home in the WebMD Pregnancy: High-Risk Conditions Exchange!
I hope you found your way in easily. I know change can be both exciting and hard at the same time, so I’m here to help you navigate around and I’ll do my best to answer any questions you have.
Jump in and start playing around with the functionality. Try posting a discussion and adding a poll. Post a tip and share a resource. Vote on Tips and Resources as well, and see how that works.
If you have questions, and I am not around you can visit the new Welcome Exchange where there will be moderators standing by throughout the next week to help. We’ve also put up some information on our Community Blog that you can check out as you wait for one-on-one feedback.
I can’t wait to see all our familiar faces back in the community and sharing the wonderful support we all know and love here at WebMD.
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