Thanks very much for your (great) feedback! I will be passing it on (WebMD is listening and we'll continue to see changes in the weeks and months to come). In the meantime....
1. Totally agree. We have made that point as well and we know that they are working on making exchanges more apparent.
2. The ads are actually the same as they were on our old message boards. I think that when we visit the same place all the time, we start to filter all that out, but now that it's a new environment, we notice them that much more. The one you mention at the top of this exchange (the old guy) isn't an ad so much as letting everyone know that we have a Duke expert here. Having said that, plans are already in the works to take that away because we realize that it's taking up more room than we'd like.
There is a difference between viewing the exchange via the What's Happening Now feed and the Discussions index. In the What's Happening Now feed (currently, the default feed), you are shown who posted the last response in a discussion. And the feed will include tips and resources, not just discussions. The Discussions index displays them much as the old message board did, albeit with a different decor, displaying them by the person who posted the initial post in a thread. This is the reason many of our members go quickly to that discussions index as it makes a bit more sense to them.
3. We hear you on that one as well and we can expect changes on this soon.
4. You're right; we no longer have even our rather wonky chat area we once had. It became a huge problem for more members than it helped. When and if we bring chat back to WebMD, we want to ensure we have a good product.
5. The intent of anonymous posting is so that a regular member on one community could easily go to another one and ask a question without their online identity being known. For example, someone on the parenting board may have a herpes question. This way they can stay logged in but post anonymously. Having said that, we can still track them if they are a problem and even beyond that, you're not the only member who has expressed some real concerns about this feature. So it's something being considered.
6. We never did move posts and still cannot. And members often did that, asking questions on another's discussion. That hasn't really changed with Exchanges. I will admit it happened less often in this community but it's very common on most.
7. And yup, that's a known glitch and is being worked on. It can't get fixed fast enough for my liking. *chuckle* The only way to stop it is to take those discussions off your watchlist once you've realized there are likely not going to be any new responses. To do that, click on Preferences beneath the My Discussions watchlist and remove it/them there.
Whew! I hope that addressed everything. I'm very glad you have found some positives in Exchanges. I see them too and think we'll eventually have a fantastic product but we definitely have some tweaking to do.
Thanks so much for taking the time to write it all out here. You are definitely a HUGE asset to this community. Quiet as this community has always been, it's also always been one of my favorites because of members like you. I know when I send members here for support and insight and information, I am confident they'll get just that. View Thread
Our WebMD communities are a wonderful place where members find friendship, support, insight and share ideas. However, there are occasions when a post that is made violates WebMD's Terms and Conditions .
While using our boards you may come across a flame war (a series of insulting posts) or simply a disruptor (called a "troll" in internet-speak because they "troll" message boards or chat-rooms simply to cause trouble) or someone trying to sell their products, and the list goes on. None of these behaviors are allowed at WebMD, and if any of these things appear on our communities, we want to know about it right away. We rely on our members to help WebMD maintain a safe and comfortable environment where everyone feels at home.
Here are some of the other T&C violations you will want to report:
Personal Attacks (disagreement is NOT an attack)
Inappropriate Member Nicknames
Use of inappropriate slang and/or masked/veiled profanity
Members discussing their personal physicians by name
Members who identify themselves as under 13 year of age
Too much personally identifying information (phone numbers, home addresses, etc)
Posts containing links to inappropriate sites (pornography, etc.)
Posts which are nothing more than erotica or soliciting cyber sex.
Someone planning suicide and needs our help
The best way to handle any such problem on our exchanges is to not reply. Instead, you can help your community by alerting the WebMD Community Moderator staff. We've recently added a wonderful, new tool which allows members to send alerts simply by clicking on the "Report This link found below each post. You even have the opportunity to explain why you are reporting something. The moderator staff will receive that report and will review the post to determine whether or not it violates the WebMD Terms and Conditions or if the person needs crisis intervention. If the message is in violation of our rules, it will be removed along with any replies.
Please keep in mind that you should only report posts that you feel are violations of WebMD's Terms and Condition. Do not report posts simply because you disagree with the information contained within another member's post. Misuse of this tool is detectable.
Thank you for helping to keep our WebMD communities on track. It really does "take a village," and we appreciate everyone who helps us to keep our communities a great place to gather together in our quest to stay happy and healthy.
We are thrilled to share with you some changes that have been made to WebMD Health Exchange due to some of the wonderful feedback you all have given us.
First of all, you’ll notice that we’ve changed the top of the What’s Happening Now page so that See All Discussions, Tips, and Resources are right at your fingertips. These links will take you to our index pages, which read much more like our old message boards. We’ve also made our posting button at the top larger, and it drops down so you can choose which type of content you want to post.
You’ll also notice that we’ve added some more spacing to the posts themselves, making them less bunched up and easier to read.
AND, we’ve increased the posts per page from 15 to 30.
Along with that, you’ll see that now when you respond to another member’s post, it will say Member_1 replied to Member_2’s response. If you click on the word “response” you’ll be taken back to the original post you responded to so that you can continue reading the thread from there.
When we launched, the option to add a member story on the WebMD Moderated Exchanges was left off. That has been added back in, and you can begin crafting your stories now!
You should also begin to notice that it isn’t taking quite as long for your messages to show up. The problem has not gone away completely. Our tech folks are still working on a final fix. However, you should only have to wait 60 seconds or less to see your post appear on the What’s Happening Now feed. If you’re posting from the See All Discussions or any other index page, your post should show up immediately.
We also fixed a defect that was frustrating many of our members. After you joined an Exchange, created your member story, and then voted on a poll you would often be unjoined from the Exchange and your member story would disappear. This issue has been resolved, and you should now remain joined to the Exchange after voting on a poll.
We hope you enjoy these changes. You’ve given us some great feedback. We’re listening, and these are just the first of the fixes and additions to come. Our tech team is already working on several more changes based on your suggestions and comments.
Please keep writing to let us know what you like, what you don’t, and share your suggestions for the future.
It's great to have you here, Dr. Moul, and I really appreciate you sharing the background info, learning what motivated you to be a doctor in the first place and then to specialize in this field.View Thread
Welcome to your new home in the WebMD Health Exchange!
I hope you found your way in easily. I know change can be both exciting and hard at the same time, so I’m here to help you navigate around and I’ll do my best to answer any questions you have.
Jump in and start playing around with the functionality. Try posting a discussion and adding a poll. Post a tip and share a resource. Vote on Tips and Resources as well, and see how that works.
If you have questions, and I am not around, you can visit the new Welcome Exchange . There will be moderators standing by throughout the next week to help. We’ve also put up some information on our Community Blog which you can check out as you wait for one-on-one feedback.
I can’t wait to see all our familiar faces back in the community and sharing the wonderful support we all know and love here at WebMD.
So pull up a chair and settle in.
Let’s see…. What happens when I click on this…..? Oops!….. View Thread