I work as an assistant manager in a store. There is this mentally ill customer, we recently found out her mental illness is schizophrenia, who calls us like if we are an advice hot line. If she's not asking about advice she claiming some far out government conspiracy. I've gotten this habit of asking her if this has anything to do with my store. As soon as she says no, I tell her I can't help her. She recently asked my why and I told her it's not my job to. I've told my employees to tell her that they'll get fired if they talk about something other than their job. There are times when I've asked her that and she thinks it has something to do with my store and it doesn't. (She said she wanted to write a letter to her congressman and wanted to know how many pens she needed. When I asked her she said yes because she bought the pens from my store) It's not just us but most of the other local businesses. It's gotten to the point where most of my employees are hesitant to answer the phone because they don't want to deal with her again. We've done everything from being rude to threatening to call the cops, to just hanging up, nothing has worked. How does one get a schizophrenic to stop calling? Do not say change our phone number or get caller ID because we can't. How does one talk to a schizophrenic?View Thread
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