You may have noticed some changes that happened to your Exchange after last weekeend. We rolled out a few new features and added back the ability for you all to add signatures to your posts.
Here are some of the new things to check out:
Finding Expert Content — On the front page of an Exchange you will now see "Includes Expert Content" if an expert has responded in a thread. So, if you're just looking for expert feedback you can find it more easily.
Signatures — If you visit your Exchange Profile page you will now see a place to add your signature. You can add a different signature to each Exchange you join, so that it's a more personalized experience. However, at this time members cannot add signatures on WebMD's moderated expert Exchanges. We're working on a solution for that, so please bear with us.
TRIGGER — Moderators can now add a TRIGGER notation to a post. So, if you come across a post that you think needs a TRIGGER, send the link to our mods at ExchangeManagement@WebMD.net and someone will take a look and add TRIGGER if necessary.
Guest Experts and Sponsored Guests — Very soon we hope to be adding guest experts to some of our moderated Exchanges. These will be experts who are available for a limited time to answer questions about specific aspects of a topic. For instance, there might be a diabetes diet expert visiting the Diabetes Exchange. You may also notice "Sponsored" guests. These are experts that may be nominated by one of our site sponsors, and they will answer in much the same way as a guest expert, but it will be clear that their content is from a sponsor.
We hope that you like these new additions, and we welcome your comments and suggestions as well. Our product and engineering teams are already hard at work on even more changes and additions that have been suggested by our members, and we hope to have those ready soon.
We are thrilled to share with you some changes that have been made to WebMD Health Exchange due to some of the wonderful feedback you all have given us.
First of all, you’ll notice that we’ve changed the top of the What’s Happening Now page so that See All Discussions, Tips, and Resources are right at your fingertips. These links will take you to our index pages, which read much more like our old message boards. We’ve also made our posting button at the top larger, and it drops down so you can choose which type of content you want to post.
You’ll also notice that we’ve added some more spacing to the posts themselves, making them less bunched up and easier to read.
AND, we’ve increased the posts per page from 15 to 30.
Along with that, you’ll see that now when you respond to another member’s post, it will say Member_1 replied to Member_2’s response. If you click on the word “response” you’ll be taken back to the original post you responded to so that you can continue reading the thread from there.
When we launched, the option to add a member story on the WebMD Moderated Exchanges was left off. That has been added back in, and you can begin crafting your stories now!
You should also begin to notice that it isn’t taking quite as long for your messages to show up. The problem has not gone away completely. Our tech folks are still working on a final fix. However, you should only have to wait 60 seconds or less to see your post appear on the What’s Happening Now feed. If you’re posting from the See All Discussions or any other index page, your post should show up immediately.
We also fixed a defect that was frustrating many of our members. After you joined an Exchange, created your member story, and then voted on a poll you would often be unjoined from the Exchange and your member story would disappear. This issue has been resolved, and you should now remain joined to the Exchange after voting on a poll.
We hope you enjoy these changes. You’ve given us some great feedback. We’re listening, and these are just the first of the fixes and additions to come. Our tech team is already working on several more changes based on your suggestions and comments.
Please keep writing to let us know what you like, what you don’t, and share your suggestions for the future.
Yours in Health, The WebMD Health Exchange StaffView Thread
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